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How to Choose the Right Vacuum for Your Carpet Type

  
  
  

Mohawk vacuum carpet


You took your time and used patience to carefully choose beautiful soft carpet throughout your home.


Now it’s time to pair the perfect vacuum with your specific Mohawk carpet type to keep your rooms looking great and to extend your carpet’s life.


Wait a minute, you have never considered how a vacuum might affect your carpet? Whether you choose the stain-free protection of PET, the durability of wear-free nylon, or the worry-free performance of SmartStrand, you’re premium carpet deserves the proper and utmost care which includes selecting the perfect vacuum.


Premium carpets that are used in bedrooms, such as SmartStrand Silk, vacuum differently than carpet that is not as luxuriously soft. Many Mohawk premium soft carpets contain two or three times the amount of fiber of ordinary soft yarns. This actually increases the carpet’s performance and durability, while maintaining the supreme softness.


It's all about tailoring your carpet maintenance to your particular carpet type and style. You can find specific details about your carpet type as well as cleaning instructions, spot removal tips and recommendations for normal care and maintenance inside the warranty brochure you received with your carpet purchase.


Treat your carpet well and it will remain showroom-worthy for years to come. The right vacuum will go a long way in ensuring it will and we’re here to review the essentials!



Learn More About Premium Soft Carpet Care

 


Remember this phrase: “All vacuums are not equal”. Since regular vacuuming is such an important part of carpet maintenance, it’s even more important to note that certain vacuums and their features work better than others for premium soft carpets.


Typically, a good vacuum will offer features such as allowing you to adjust the height, beater bar rotation and fan speed. Vacuums with large wheels, self-propelled vacuums or specialty tools will also make for effective carpet maintenance. Fiber type and construction will determine how your carpet needs to be vacuumed:

  • 1. High pile, wool, wool-blend, and premium soft carpets: Adjust height to highest setting, avoid vacuums with very contrated suction and use a vacuum with large wheels. 

  • 2. Thick loop, casual frieze or long pile carpet such as “shag”: You may need to completely disengage the beater bar and vacuum carpet with suction only.

  • 3. All other carpet constructions not mentioned above: Use a vacuum with a rotating brush or beater bar. Change the bags often and check the beater bars for burs and gouges to prevent damage to the surface of the carpet.


When it comes to premium soft carpet offerings, the increased number of soft fibers can make some vacuums difficult to push. A recent trend by vacuum manufacturers is creating models with extremely high suction power. While high suction vacuums perform well on low pile carpets and hard surface flooring, this is not a good match for thicker, high pile carpets like SmartStrand Silk. When vacuuming premium soft carpets or high pile, wool or wool-blend look for these features:
 

  • Adjustable Height: Use the highest setting where appropriate 

  • Efficient Airflow: Avoid vacuums with very concentrated or sealed suction

  • Large Wheels: Vacuum should glide easily across the carpet


Adjustable height is a crucial feature because this enables the machine to be used on a wide variety of carpet constructions. For the proper height setting, the beater bar or brush should just lightly touch your carpet surface.


If your vacuum is set too high above the carpet surface, the vacuum can’t attract the gritty soil below. Make sure it doesn’t dig into or gouge the carpet pile. If the setting is too low, the vacuum’s beater bar or brushes can “fuzz” the carpet’s surface, causing it to look worn and frayed. If you see any fraying or damage to the vacuumed area, change the setting or use a different vacuum on your carpet.


There’s no better feeling than sinking your feet into the ultra-plush comfort with every step on one of Mohawk’s luxurious premium soft carpets. Choosing the right vacuum will assist you in maintaining this cherished feeling throughout your beautiful home!
 

If you have any questions about vacuum cleaners or processes, please call Mohawk Technical Services at 888-387-9881

Comments

Can you use a Dyson all floors vacuum on smart strand silk carpet?
Posted @ Sunday, January 20, 2013 2:20 PM by Debbie
so which vaccums did you test that do NOT work with the Smartstrand carpet? That would be very helpful to know as well. What about Riccar vacuums? Other Hoover models ( that do or do not work)?
Posted @ Saturday, February 02, 2013 8:47 PM by Mark Donaldson
We don't currently keep a list of all vacuums that are not well-suited to our carpet, but we do know that Dyson models are not well-suited for premium soft carpets like SmartStrand Silk.  
 
Several consumers have left reviews on our website praising how well Riccar vaccums work with SmartStrand Silk. You can see some of the reviews here-- 
 
http://www.mohawkflooring.com/product-reviews/smartstrandsilk/  
 
You can also visit the flooring forum on GardenWeb.com. It wouldn't let me post the link, but if you find the thread labeled "SmartStrand vs. Dyson Vacuum Cleaner," you will see another testimony praising Riccar models & SmartStrand Silk. You'll have to scroll down to the bottom review from user "annieoakli". Thanks for your comment!
Posted @ Wednesday, February 06, 2013 8:37 AM by Rachel Withers
Its probably unrealistic to keep a list of all vacuums that are not well suited to SmartStrand Silk, but it would be useful if you could provide a list of vacuums that do work with your carpet. I expect this would be a shorter list but at least it would be a list.
Posted @ Wednesday, March 27, 2013 9:16 AM by Omen
If you're looking for the Vacuum that works for Smart Strand Silk I have only found two. The first one is the Dirt Devil listed in their brochures. The second one I have found to work great on this type of carpet is Roomba's Irobot. It's good for vacuuming in-between cleanings with the dirt devil.  
 
I highly recommend both. I've checked out several before coming up on these.
Posted @ Wednesday, March 27, 2013 12:16 PM by Deborah
Thanks for your recommendations Deborah!  
 
Omen, here is a list of vacuums that will work well with your carpet: 
 
http://www.mohawkflooring.com/pdf/selectingvacuum21413.pdf 
 
Hope this helps!
Posted @ Thursday, March 28, 2013 11:54 AM by Tim Rasmussen
Does the Hoover Platinum Collection UH70015 work with Mohawk Smartstrand carpet? I am dealing with Hoover and I can only exchange my vacuum one more time! The two previous models have not worked with my Mohawk Smartstrand carpet. This is my last chance and I want to make sure the next model they send me works!
Posted @ Tuesday, April 23, 2013 3:47 PM by Kristi S
Dear Kristi S, 
The Hoover Vacuums do NOT work with SmartStrand Silk Carpet. The Dirt Devil that is listed works great. I also have an IRobot Roomba and that works great too.  
The high priced Ricar Vacuums I understand work good too.  
 
Hope this helps.  
 
Posted @ Tuesday, April 23, 2013 9:21 PM by Deborah
your post is really helpful for me thank you so much for this post 
Posted @ Wednesday, May 15, 2013 1:39 AM by wool carpet
hi visit your blog...............your blog is so good and informative. 
 
<a href ="http://www.carpets-direct.co.uk/">wool carpets 
Posted @ Thursday, May 23, 2013 7:36 AM by wool carpets
These are simply fabulous! Thank you so much for sharing the informative blog!
Posted @ Sunday, June 16, 2013 2:49 PM by Impress Flooring
Hi, Are you well? 
 
It is very efficient content with the details of web.mohawkflooring.com globally.It is a amazing website for of all us.We are getting different types of chance by this website.Really I like this website. It is well crafted and efficient also it is very useful. I really experience so excellent after studying your material AS I like to discuss Carpet rug are very well-known in houses. They are used as the main flooring surfaces choice or in mixture based on personal choices. They are well-known because of their visual value and the fact that they come in extensive wide variety of shades and material. This allows people to select what matches them. In most situations people will select carpeting that supplements their house decorating. It is almost difficult to find a house without carpeting. The only disadvantage of using carpeting is washing them.  
 
I like your choice full Article. 
Posted @ Tuesday, June 25, 2013 10:52 PM by Carpet rug
I have been looking at your SmartStrand carpet (Not the Silk). 
Reading the ratings on cleaning makes it rather confusing. I have been using an Oreck XL XTended Life for many years and it works well, but now on SmartStrand (Starfall)? 
We are in question of what to do on other types of carpet. What are the pro's and Con's between Nylon and Pollyester? 
We sure like what we saw in your SmartStrand and it sounds so nice by the salesperson except to having to purchase a new cleaning system.
Posted @ Monday, July 01, 2013 3:43 PM by Sally Segesman
Hello sir, I got you by Google search. 
 
I experience so good to study your web page on web.mohawkflooring.com.Now a times it web page has become differ well-known & required web page for all the individuals.I think that it web page is one of the primary needs of person & is type for important any growth.Actually I like this web page. Because here involved so efficient details. It may help me about relevant issue. I suggest it & like to share It is essential to select the group that will come to your house very carefully. The first aspect that you need to consider when selecting Rug Cleaning solutions is reliability. Seek the services of a group that is certified to do the process. It is essential check whether they have documentation because the law needs them to have one. This is the only way to be assured that your carpeting is in secure arms. Floor rug are easily broken by gels and soaps. This is why recruiting who know what they are doing, is the only way to avoid such injuries.  
 
Thank you for your right able Article. 
Posted @ Friday, July 05, 2013 3:54 AM by Carpet rug
FRUSTRATED! I called the number above asking about a vacuum that will work. I tried a Hoover, Dyson, and just ordered the new Shark. Sent all three back. It has been 3 months with out a good floor cleaning and the white carpet now has several stains I can not remove. I NEED A VACUUM THAT WILL WORK. PLEASE HELP! I have a toddler and a dog. I will not recommend this carpet to anyone. Waste of money!
Posted @ Friday, July 12, 2013 9:28 PM by Sarah Miller
Dear Sarah Miller, 
As I've said in previous answers the only two vacuums I have found that work with SmartStrand Silk are the inexpensive Dirt Devil UD 70115 or IRobot Romba. They work great! Hope this helps.
Posted @ Saturday, July 13, 2013 10:54 AM by Deborah Gunther
i am too VERY frustrated with selections for a vacuum. i looked at the dirt devil reviews on walmart's website and its absolutely horrible for maintenance, etc. anyone else have any suggestions! i am not spending $700-800 on a riccar or miele ! thanks!
Posted @ Thursday, July 25, 2013 11:55 AM by pam
Pam, I bought the cream color smartstrand silk for my bedroom. It took me three hoovers before calling Mohawk. The guy I spoke with told me to contact the place where I bought the carpet. He had no suggestions. I came across this form while doing a general search. I bought the dirt devil and its okay but it takes several swipes to pick up a small item. I wrote riccar vacuum and they can not guarantee the vacuum will work with out an additional lift plate. My carpet is so dirty now I can not get a few dirt stains out now. I even cleaned with Bissell carpet cleaner. I am curios what vacuum did Mohawk use when testing this product?????? Also the video that showed elephants dirt in the zoo being cleaned up with no fuss, what carpet cleaner and products. Mild soap and water only made it worse. If I don't get a good vacuum soon my carpet will need to be replaced
Posted @ Thursday, July 25, 2013 4:03 PM by Sarah
i bought my silk/plush carpet marketed as Abbey carpet but it is made by mohawk and called them direct and they didnt know either. told me to call mohawk. Will any of the riccar vacs work? i saw a sale on the vibrance classic (locally ) and was tempted to travel to get it. OR do they all need some sort of "lift plate?" anyone try eureka?
Posted @ Thursday, July 25, 2013 4:59 PM by pam
It was quite a challenge finding a vacuum that works on the Smartstrand Silk carpet. And, we're still trying. After installing the carpet and having trouble with a Hoover non-adjustable height upright, we purchased and tried an adjustable height Hoover upright. Couldn't push it on the carpet. We next tried: a Shark Navigator, an Oreck Touch, and a Dyson Ball. None of them worked. Too hard to push on the carpet. we spoke with Jimmy at the Mohawk website. He was very helpful and knowledgeable. He suggested considering the Oreck Magnesium. We have it ordered and it is en-route to us. We'll let you know how it works when it arrives. After reading the other comments in this blog, we may also give the Dirt Devil a try, but, are concerned about the reviews. Well, that's been our experience. Hope it helps. We learned more than we ever wanted to know about vacuums.
Posted @ Thursday, August 01, 2013 3:20 PM by Doug and Jill (Accidental Vacuum Cleaner Testers)
i just bought the eureka AS1051A which is the bagged version (i did not want bag less and called eureka first) from home depot last week which matched lowe's price of 108.80 free ship. it works!  
again, i have the silk/plush high-end carpet from abbey carpet but made by mohawk and similar to the smart-strand. it leaves striped patterns from vacuuming but has big wheels and great air flow --which is what you want! my friend's mom has the hoover UH70205 and it also works. (i had already ordered mine)
Posted @ Thursday, August 01, 2013 5:07 PM by pam landis
I think it is VERY unprofessional for Mohawk to sell a carpet that requires such a unique vacuum. We bought a Dyson a few months prior to purchasing our new Smart Stand Silk carpet and now have a worthless $500 vacuum.  
The local Mohawk representative was in the store in Havelock, NC when we were selecting carpet and he talk on and on about the specifics of this carpet; however, he did not warn us about the vacuuming problem. Money was not an issue, we could have purchased any high end carpet for our new house, but no it was never disclosed to use what a pain it may be to find a vacuum that works!! Shame on you Mohawk!
Posted @ Saturday, August 03, 2013 12:36 PM by Sarah Goodnight
Very well put Sarah G.
Posted @ Saturday, August 03, 2013 12:39 PM by Sarah miller
Tried the Dirt Devil ud70115 - were not able to push it on the Smartstrand Silk (I think Ultra Plush) carpet. Ordered and received the Oreck Magnesium. It works on this carpet. So, 2-weeks worth of hassle. Seven vacuums that didn't work. Unable to use our original vacuum and forced to buy a new one. And on top of all that, we still need to find a small handheld with attachments. You certainly should be doing a better job of advising potential customers of the maintenance issues Mohawk.
Posted @ Saturday, August 03, 2013 5:49 PM by Doug and Jill
Pam L. do I understand your comments that you are doing fine with your Eureka AS1051A vacuum for Mohawk's Smart Stand Silk Plush?  
Looking to purchase a new vacuum now that my brand new Dyson does not work. Thanks.
Posted @ Sunday, August 04, 2013 10:07 AM by Sarah Goodnight
Hi. Please could you tell me if Bissell carpet cleaners can be used on Smart Strand Silk Plus? Many thanks.
Posted @ Sunday, August 04, 2013 3:49 PM by Paul M
I too just purchased SmartStrand Silk carpet (by far the most expensive carpet I've ever bought) because of how incredibly soft it feels. I had it installed in a new home days before moving in only to find out I had/have major headaches ahead finding a vacuum that will not grind to a halt on it. If Mohawk has any sense of customer service/loyalty they should offer a reasonable customer rebate to all who have purchased SmartStrand Silk to offset the unadvertised additional costs and frustration incurred by their unwitting customers who nearly all need to replace perfectly good vacuums to simply be able to clean their new carpeting. It wouldn't hurt to also issue an apology for the inconvenience it has caused by not proactively addressing this issue at the point of sale before causing such headaches and all-the-while tarnishing their corporate brand.
Posted @ Saturday, August 10, 2013 3:11 AM by Lance Rose
We were told when. We purchased our Mohak soft horizon smart strand sorona silk carpet that we would not need to purchase a new vacuum. Ya, right,. Kerby, wind tunnel, and dyson all did not work. Got an Oric magnesium. It appears to work, but you may want to buy a carpet rake to grt rid of all the wheel tracks. Mohak reall needed to educate the front line sales people. Love the carpet, love the feel, hate the maintenance. Would I purchase smart strand again, probably not. It is a lot of work.
Posted @ Saturday, August 10, 2013 9:41 AM by Dan Johnson
I just got my Mohawk carpet and am having a real problem finding a vacuum cleaner and need help. I have gotten two Dyson's and have returned them both. Please give me some advise. 
Elaine
Posted @ Monday, August 12, 2013 7:34 PM by Elaine Hible
I just had this SmartStrand Silk installed in my large living area. I have a brand new Shark Navigator Lift-Away which is a very good vacuum.  
Before I selected this carpet, I read up on this potential problem. While I knew the Dyson would not work, the Navigator was not on the "would-not-work" list. Well, I'm officially ADDING it to the list. 
 
I was not too upset only because I knew it was a strong possibility. I was not going to select a carpet based on a $175.00 vacuum. I liked the carpet and made the decision that it would be worth the an additional vacuum purchase. After all, I will be living with this carpet for many years. 
 
So, based on the above statement by Pam, I bought a Eureka AS1051A for $108.00 off of Amazon. It is on its way to hopefully vacuum my 2 week old carpets. 
 
I will come back to this post and inform everyone if this is a success or not. 
 
Yes, I agree Mohawk should officially, do something. .. 
 
My guess is that they are scared to death of market losses if this information is incorporated into their literature. Not on the small print but on the ads. They've been in a race for the softest carpet against another well know brand. But this is no excuse.  
 
Maybe a class action is in order?
Posted @ Tuesday, August 13, 2013 5:35 AM by walt
I just bought an Oreck Magnesium and it works on the Smart Strand Silk. It is a light weight, no frills vacuum and we like it. Unfortunately, I have a new Dyson that serves no purpose.
Posted @ Tuesday, August 13, 2013 7:14 AM by Sarah Goodnight
Just got this carpet installed and have the same problem as everyone else. The Hoover on the list is useless. I think it is pathetic that this is all the effort Mohawk has put into finding a decent vacuum for this carpet. We wouldnt have gotten the carpet if we knew the battle for a vacuum would be this hard.
Posted @ Tuesday, August 13, 2013 3:02 PM by Dan
@ Wait. Let us know about the Eureka AS1051A.Due to allergies we need a bagged system to vacuum our floors. We purchased our Smartstrand silk in April and was advised about the issues with Dyson products. We had a Hoover windtunnel, so we felt comfortable buying this carpet. So far we've had no luck finding one that will work.
Posted @ Thursday, August 15, 2013 10:15 AM by steviesix
For those having trouble, try the Bissell Lift-Off MultiCyclonic Pet HEPA Upright Vacuum 89Q9. We found it on another blog. It has big wheels, an on/off switch for the beater bar, and 7 height adjustment levels. It is only $150 and it works great on the Smartstrand Silk plush, whereas some of the vacuums above won't budge on this carpet. Again, shame on Mohawk for not putting more effort into this.
Posted @ Thursday, August 15, 2013 6:47 PM by Dan
OK,... reporting back.  
 
I got the Eureka AS1051A one day earlier than I thought. After dinner, I assembled it and fired it up.  
 
Well, no need to return it. I am happy to report that the Eureka AS1051A WORKS on the SmartStrand Silk! So now there are two inexpensive models to help solve this problem; this one and the Bissell Lift-Off model mentioned above.  
 
One thing this Eureka has that really is not in the descriptions is height adjustments. It has 4. I have not spent a lot of time with it . One of the settings is for hardwood floors. Then there is a high and low and another which I am not certain what it is. The highest adjustment works really well. The lowest is movable but difficult. Would not recommend the lowest setting. Besides giving you a workout I think it will beat your new carpet to death.  
 
So for $108.00 and some shipping charges, you can get the Eureka AS1051A to solve the problem.  
 
I read somewhere that this vacuum leaves aggressive tracks. It does. I just walked around the room a few times and they blended in. I doubt they do any harm. 
Posted @ Thursday, August 15, 2013 8:30 PM by Walt
Eureka AirSpeed One Pet (AS2030A) works great on my SmartStrand Silk carpet on the 4th of 5 height settings. It is bagless, light weight and has no "bells and whistles," but it works. Just got it at Lowe's for $80 so can't speak to its lifespan.
Posted @ Sunday, August 18, 2013 4:33 PM by Francy
Help! I have my Karastan Smartstrand Silk (Wish Come True) ordered, sb installed on 9/19/13. Brought sample to stores this weekend to try vacuums--none worked. Even brought it to a friend's house to try her vacuum. This is SO frustrating! Mohawk should help us with this problem. Any advice on which vacuums will work that don't cost a fortune? Thank you!
Posted @ Monday, August 26, 2013 11:19 AM by Dickens Mom
Glad to find this post. Carpet store has no clue how I am supposed to vacuum these carpets! Does anyone know how the Miele Tango (S7580) performs? After reading these posts, it seems that my only other choices are the loud and heavy Eureka AS1051A, or the Oreck Magnesium,which requires annual service and has no attachments. Thanks.
Posted @ Monday, August 26, 2013 2:05 PM by TG3
There is a Bissell that I mention a few posts above that has worked great for us. It was suggested on a different blog regarding caring for new, plush carpeting.
Posted @ Monday, August 26, 2013 2:24 PM by Dan
Thanks Dan. My husband prefers bagged so that's why I eliminated it from my list but will certainly keep it in mind as a bagless option. I think I am going to go to the Oreck store (most lightweight) and Target (carries both Eureka and Bissell) tomorrow and may bring it home to try. We have already tried 5 others. Crazy.
Posted @ Monday, August 26, 2013 5:30 PM by TG3
Thanks from me, too, Dan. I will keep the Bissell in mind. I am hoping to find something that is lighter weight--it supposedly weighs 22 pounds, and that is a lot to carry up and down stairs.
Posted @ Tuesday, August 27, 2013 2:08 PM by Dickens Mom
Thanks to all who posted on this blog I finally was able to vacuum my Mohawk Smartstrand Silk carpet that was installed last June. My $500 Oreck would not work and I tried two Hoovers (one with 7 height levels and the Nano from the Mohawk list). After reading this blog, I purchased the Eureka Air Speed Pet (Bagged) vacuum cleaner AS1053AX (much like the AS1051A mentioned in the blog) and it actually worked without trying to suck the fibers right out of the carpet! It will also work on my hardwood and tile floors and it cost under $100 at Big Lots. It does leave tracks, but I so did my Oreck, so I'm not bothered by that. I only have carpet in two bedrooms and could not fathom paying $500-600 again for a vacuum cleaner. Thanks for your help. Mohawk surely should be doing more to help customers with this dilemma!
Posted @ Sunday, September 01, 2013 6:51 PM by
We purchased our Smartstrand Silk SmartStrand Silk w/DuPont Sorona Triexta Spiced Rum in May 2013. We found that our Hoover Windtunnel would just suck down to the carpet and not budge. We talked to Mohawk without much help, but found this page. After reviewing everyones feed back, we decided to get a Eureka AS1051A. It does still have some resistance when vacuuming and does leave tracks. But the smartstrand just stands back up. Just not happy about having to buy a new vacuum.
Posted @ Monday, September 02, 2013 6:13 PM by Richard
According to this site (blog and comments) the "Bissell Lift-Off Multi-Cyclonic Pet Upright Vacuum with HEPA filter and Turbo-Brush for stairs and Upholstery" seems to work well. http://starsimplified.wordpress.com/2010/07/27/my-new-carpet-an-update/
Posted @ Friday, September 06, 2013 7:06 AM by Jeremy
And for those who don't mind waiting for this model to come out... 
http://www.vdta.com/Magazines/AUG13/fc-WesselAug13.html 
Posted @ Friday, September 06, 2013 7:29 AM by Jeremy
Thanks so much for all of the posts. I just purchased the Smartstrand Silk for my new house (which I haven't even got yet) and now I am freaking out that I didn't read the reviews on the vacuum issues before I bought it. Thanks for saving me all the time on trying a ton of different vacumms! I will buy the Eureka and hope it works...now maybe I can sleep again knowing I will actually be able to vacuum my new expensive carpet! Mohawk and the carpet stores should be ashammed for not sharing this info with their clients.
Posted @ Tuesday, September 10, 2013 11:49 AM by Donna
I posted a thanks to everyone yesterday for their vacuum suggestions and then took the sample to a vacuum store and tested ALL the vacuums so I could report back. NO hoovers worked that they had, dyson out for sure, couldn't find a miele that worked but here is what I did find... NOT all eureka ones worked but the AS1051A did work. Not sure how well it will clean but it did push on the carpet. The suggested Bissell Lift-off Multicyclonic one did work as well, a little harder to push but did work. I also found a vacuflo head that will work if you have central vac. The Kenmore (sears brand) Kenmore®/MD German-Made Quick Release Electric Brush with Telescopic Wand works and the exact same one just not kenmore POW0360 - Wessel-Werk Powerhead w/telescopic wand also works! So at least we have some options. Hope that helps...
Posted @ Wednesday, September 11, 2013 11:30 AM by Donna
The frustrating thing is that is exactly what Mohawk should be doing so that their customers don't have to. Not to mention that there are clearly vacuums that are on their recommended list that DON'T work.
Posted @ Wednesday, September 11, 2013 11:37 AM by Dan
Update: I went ahead and purchased the "Bissell Lift-Off Multi-Cyclonic Pet Upright Vacuum with HEPA filter and Turbo-Brush for stairs and Upholstery" and it works perfectly for my brand new 2000+ sq feet of Mohawk Smartstrand Silk carpeting! I used the tallest height setting with the roller brush on and didn't have any difficulty pushing/pulling the vacuum across the carpet.
Posted @ Wednesday, September 18, 2013 11:25 AM by Jeremy
Hi again. My Smartstrand Silk carpeting was installed yesterday and I absolutely LOVE it. However, I still need to find a vacuum cleaner. It was pretty pathetic watching a big burly salesperson at Sears try every model of upright vacuums they had on the carpet sample I brought. He could not budge ANY of the vacuums on it! Has anyone tried a canister vacuum on it? I have not used a canister vacuum in many years. I would appreciate any advice!
Posted @ Friday, September 20, 2013 5:00 PM by Dickens Mom
Oh my god, what the hell is this epic struggle just to vacuum. 
I am in the market to buy carpet for my new home. 
Carpet basement/hardwood main/and pre existing carpet on second floor. 
The sales reps were pushing the silk strand here in calgary, end of roll... I was looking at central vacs and thought why don't I take a step back and see what would be best for my carpet choice. After reading this, hell no. Pay top dollar for good carpet just to learn about the epic struggle to keep it clean and maintain it. Pssh. 
Next. 
Thanks for the help all, really, THANK YOU!
Posted @ Sunday, September 22, 2013 4:25 AM by ameanl
just installed the smart strand silk carpeting. now to clean up the strands with my new eureka and what a surprise to have it stick to the carpet. so tried out my old hoover same problem so exchanged the eureka for a shark but had the same problem. Since I found this blog I have been researching this problem. found that the Bissell lift off multi cyclonic 89Q9 is no longer available in most stores. I looked every where. they have stopped making it this past march. they do still have a few on amazon but afraid it might be more hassles it I need to return it. 
Also haven't been able to find the Eureka AS1051A been told they are going to stop making the bag models. any other suggestions other than a shop vac? the salesman that sold me this carpet acted like he never new this problem. and haven't heard from Mohawk. want to thank you all for the info.
Posted @ Tuesday, September 24, 2013 10:03 PM by ken
It is pretty easy to return on Amazon. We did that for the failed Hoover models we had ordered that were on the list. You can do it all online and schedule for UPS to do a pickup, then they credit the amount back to you or you can apply it towards a different model. But we got the same response from the carpet folks, and from Mohawk. Although Mohawk also told us they were working with manufacturers on getting models that work well with it. Odd how they are working with Hoover and Eureka while they are unaware of any problems. Again, shame on you Mohawk.
Posted @ Tuesday, September 24, 2013 10:34 PM by Dan
Thanks Dan. I think I better get one before there not available. I also wouldn't have purchased this carpet if I'd known about this problem. I've spent a couple days just stressing on this.
Posted @ Wednesday, September 25, 2013 8:46 AM by ken
I hear a lot about how people hate the fact they need to buy a new vacuum. People you buy a new car that costs 5 - 10 times what you are spending on carpet and then go and "accessorize" to the max. 
Why do you not want to take care of this investment the same way? Your car and home are the two biggest investments you will ever make. Complaining that you have to work at maintenance is nuts. 
I agree there should be more information about this issue released. Did they really do that when you bought your car? Your House? I didn't think so. Pony up and do they work you need to do. Own it! Silk is a great carpet and I will not settle for a lesser quality product. I have a Hoover and it works great. The key is adjustment and larger wheels. You just spent thousands on your carpet and you worried about $200 on a vacuum. Wise up.
Posted @ Thursday, September 26, 2013 1:07 PM by Fred H
Can anyone share what Hoover vacuums actually work on Smartstrand Silk carpet? My carpet is being installed next month and I want to be prepared.
Posted @ Thursday, September 26, 2013 5:07 PM by Kekoa
I got this super soft Smart Strand and love it! I had no problem spending $800 on the Riccar Brilliance from the vacuum store in town. (If I told you how much I spent on the carpet you'd understand.) The guy at the vacuum store told me it will last as long as the carpet 10-20 years. He also promissed to fix it and replace the filters for free for 5 years! I love this stuff...
Posted @ Friday, September 27, 2013 8:29 PM by Krista Chavis
I have 60 oz silk smart strand with 8lb pad and the oreck magnesium rs really works!
Posted @ Saturday, October 12, 2013 2:22 PM by julie
Not only was the vacuuming problem never discussed, when I called that place where I bought it my problem with my HOover on this carpet they said they had never heard of that problem and referred me to Mohawk. The Mohawk representative told me he had never heard of that problem either. I have just bought a Miele [at reat expense] that Miele says will work. They know about the problem. It is a cansiter rather than an upright. I hope it works as well as they said it would
Posted @ Saturday, October 12, 2013 5:14 PM by Barbara R.
I read all your comments on vacuum cleaners not working as our smartstand silk awaited bliss carpet was being installed. i immediately tried my bissel healthy home vac and it didnt work. so when they were done installing i took an extra piece to banks vacuum and tried all the vacs. THE SEBO AUTOMATIC X4 WAS THE ONLY ONE THAT WORKED FLAWLESSLY. IT PICKED UP EVERYTHING ,SLID BACK AND FORTH WITH EASE AND DIDNT KILL THE CARPET. HIGHLY RECOMMENDED. i bought it and cleaned up all the little fuzzies. hope this helps you out. i also emailed mohawk and maybe they could add it to their list
Posted @ Tuesday, October 15, 2013 7:23 PM by matt o
Yes, vacuuming on this carpet is tough without proper machine. After considering options, we purchased Simplicity Synergy and it works great. Our cleaning lady loves it! Simplicity is made by Ricaar so a little pricey, but solved the problem and a good vacuum. You spend all that money for good carpet so take care of it. 
Posted @ Wednesday, October 16, 2013 2:21 PM by Larry
Hello, 
 
Great post. This post is very informative and useful to all people. These tips are very helpful to choose a right vacuum for your carpet. Thanks a lot...
Posted @ Thursday, October 17, 2013 4:18 AM by http://www.bremworth.co.uk/
I am just having Innovia installed and I already despise it. I didn't realize how it shows footprints or the difficulty I will having vacuuming. We have central vac, and I don't think it is going to work well. It sees silly to have to buy a different vacuum cleaner for one room.
Posted @ Thursday, October 17, 2013 5:32 PM by Frances Duvall
We have the smartstrand silk and found the bissell works great. The Sears/Bissell also works great. As long as it has an adjustable level it will work. Bissell comes either bagged or bagless. Best price at Bed Bath and Beyond with 20% discount coupon
Posted @ Sunday, October 20, 2013 3:26 PM by Jeanne Gillert
We've had this carpet for over a year and the Kirby vacuum we've always had works fine. 
 
Don't pay Kirby prices. Buy one off eBay.
Posted @ Monday, October 21, 2013 8:57 AM by scott
Had Smartstrand Intelligent Style installed 2 weeks ago and hate it : it is beautiful to look at and feel as long as you don't walk on it; there it looks worn out, crushed, old, 2 colored and shabby. Neither my Hoover or Dirt devil worked. Am replacing it with Prestigious Manner which is a frieze. Any recommendations what vacuum cleaner will work on frieze? Thanks.
Posted @ Thursday, October 31, 2013 1:59 PM by SILVIA
Hi, does this vacuum cleaner issue apply to the standard Smartstrand varieties also or is it just Smartstrand Silk?
Posted @ Sunday, November 10, 2013 12:33 AM by Mike C
We have been selling, repairing & servicing Vacuums for over 30 years. There has been a change with carpet that requires a quality vacuum that will not destroy carpet and will clean it better than any others. We believe that the Riccar Radiance and Brilliance work well with these carpet concerns. However, the best vacuum that addresses all of these issues is the Miele UniQ. We do NOT recommend that Dyson's or "box store" vacuums be used on this type of carpet.
Posted @ Monday, November 11, 2013 11:50 AM by Raymond Murray
The Dirt Devil UD70115 ($47.00) is the only vacuum that worked well on over $8,000 of newly installed Smartstrand Silk plush carpet. The Dirt Devil did not stick to the carpet and provided just the right amount of agitation while being feather light. I brought several other manufacturers and models home, and went to specialty vacuum stores in the area. Nothing worked as well, with the next best solution a $700 Kirby. It became crystal clear the Dirt Devil UD70115 was the only / best solution. I still can't believe this inexpensive vacuum is the best one, but it truly is!
Posted @ Monday, November 11, 2013 5:48 PM by Scott H
great article and nice to read this article.nice to read this article. keep it up
Posted @ Thursday, November 14, 2013 12:15 AM by jasmine
Appreciate every comment on here about their vacuum experience. I just put in 240 yards of Wear Dated Embrace carpet (Truly Tender II) and my ~8 year old Eureka Boss was sinking down in it, impossible to push. After much research, I purchased a Miele S7 (Twist 7210) at BB&B - works great! Glides across the carpet extremely well and has a variable suction motor to bump up the juice for hard floors.  
 
I would definitely recommend this vacuum for plush/ultra soft carpet.
Posted @ Thursday, November 14, 2013 2:39 PM by Josh S
Mike C., I had regular SmartStrand at my old house (non-Silk, 48oz face weight) and had no issue with my older Eureka Boss vacuum on it. It was only when I moved to the "soft" or "silk" carpets that I noticed an issue.
Posted @ Thursday, November 14, 2013 2:41 PM by Josh S
Thank you for all the post and suggestions. And I thought something was wrong with my Shark Navigator vacuum. This blog has been extremely helpful and saved me time finding just the right vacuum. I will give my sales representative who sold me the carpet a piece of my mind for not informing me of possible maintenance issues.
Posted @ Thursday, November 14, 2013 3:40 PM by lelisa
I presently have Hoover U5780-950 at home and it perfectly works every time I vacuum my precious carpets. Truly, it makes my carpets showroom-worthy all the time! 
 
Thanks, 
Cheska Olsen - carpet cleaning south plainfield nj
Posted @ Tuesday, November 26, 2013 5:10 AM by Cheska Olsen
I just bought the Bissell 89Q9 from Walmart (free delivery $149+ tax)and I'm thrilled! I've been struggling to push my Hoover Windtunnel on my carpet for the past few months. This Bissell pushes so much easier and I am finding that it is also cleaning much better than my old vacuum. Yay! A success story for me - no more dreading the vacuuming! I chose this one because of the comments above and because I wanted a vacuum that had onboard tools and was bagless. Thank you!
Posted @ Wednesday, November 27, 2013 10:14 PM by K Anderson
I am so thrilled to have found this blog! We just had the SmartStrand installed. Like everyone else we had no idea about the maintenance issues. My nearly new Shark Navigator is useless on the SmartStrand. We need to buy a new vacuum and I think the Bissell is the one we will go with. I will repost after we buy to let other unsuspecting SmartStrand customers know! I agree that Mohawk needs to step up and do something to inform buyers.
Posted @ Sunday, December 01, 2013 5:51 PM by Christy
Just received my new Bissell multicyclonic vacuum (89Q9). Works awesome on our new Smart Strand. After shopping around I found the best price in Amazon.com for $122.00. After tax came to $130. Free shipping as well. So I guess I'll send the bill to Mohawk and see what happens!
Posted @ Friday, December 06, 2013 5:42 PM by Christy
Christy- I just took a Shark back to the store and my friend said I should have kept it. She said to turn off the beater bar and adjust the suction and hers works just fine on her plush carpet. 
Just FYI
Posted @ Wednesday, December 11, 2013 4:07 PM by Kathy
Patience is really the key to find the most beautiful soft carpet for your home and It is also need a helping hand, nice and multi-functional vacuum. Thank's to this! It really helps me a lot in choosing the right one. Please continue more writing about this. 
Posted @ Saturday, December 14, 2013 6:28 PM by aureliofly808
An Oreck Magnesium is a nice vacuum. I don't own this carpet yet - just looking into it now but I've owned an Oreck Magnesium for sometime. I like it because it does my hardwoods, carpets and area rugs and is very lightweight. You can carry it with one hand. I can even do stairs with it. Only drawback is you need to by a separate handheld vacuum for tight places. I got an Oreck handheld on Groupon for $80 last summer. 
Posted @ Saturday, January 04, 2014 4:01 PM by Michele
The Oreck magnesium works great on the smart strand carpet, I spent a lot of money on this carpet and wouldn't dream of using a $200 vacuum on it. And the Oreck magnesium only weighs about 8 pounds,!
Posted @ Monday, January 06, 2014 2:24 PM by Katy
I purchased this caret because it was what many carpet store recommended as being the absolute best for pet owners. I would have thought Mohawk/Karistan would have put much more thought into how people might keep this pet friendly carpet clean. I'm sorry, but hearing from a manufacturer of carpet that is touted for PETS, that I need to buy a specific vacuum, and then use that vacuum with the lowest suction, and the highest setting is ridiculous! We have pets, are we to not expect to have a carpet that is easily, and WELL cleaned? I did not consider a berber style for this reason. I was only told to not use a Dyson. I'm now on my third vacuum, and am left feeling that this carpet was totally misrepresented as being pet friendly. For those who have mentioned that Mohawk should be doing a better job of informing buyers of this carpets vacuuming issues..I doubt they would sell much of this carpet if they did. Really Mohawk, a carpet like this should come with WARNING LABLES that read "pet friendly, but nearly impossible to keep clean!" I suspect SmartStrand carpets have become a public relations nightmare for carpet companies, and suspect they will be quietly fixing these issues, or just drop the fiber altogether.
Posted @ Wednesday, January 08, 2014 3:22 PM by Paul
I should have mentioned in my review what carpet I had installed. It was Karastan River Pointe. FYI, This carpet is not dense at all, and is very light in weight (which I have no issue with). So those arguments that I've read in regards to that, hold very little weight.
Posted @ Wednesday, January 08, 2014 3:50 PM by Paul
Great post. This post is very informative and useful to all people. These tips are very helpful to choose a right vacuum for your carpet. Thank you very much.
Posted @ Thursday, January 09, 2014 4:04 AM by Jenny Cindrella
we remolded an older home two years ago. Honestly I could not remember the actual carpet type but it was plush. I personally love the Dyson. We have a black lab and it is shocking to say the least how much hair it would pick up. However it would not budge on my new carpet. I called our representative and he acted quite surprised. Told me I might try a professional model. I believe we tried three different types and settled on a Eureka which was just ok.  
We sold the house and just finished building. We purchased the Karastan Smart Silk and now the Eureka we had will not hardly budge. I had no idea how much trouble we would still have. Since you don't usually purchase carpet that often, never thought that I would have to research sweepers. It is not cost it is just the headache involved in buying a sweeper bringing it home, assembling it....etc. I was happy to find this blog. We been in our new home since late November and have to find a sweeper. I will be checking out a few of the ones mentioned above. Dianna
Posted @ Saturday, January 11, 2014 10:09 PM by Dianna
Hi Dianna, We’re so glad that you chose SmartStrand Silk for your home, and we’re happy to assist you in finding the perfect vacuum for your new carpet. This page is devoted to premium soft carpet care and is a great resource for selecting a vacuum:  
http://www.mohawkflooring.com/vacuumingsoftcarpet/#care 
 
-Thank you!
Posted @ Tuesday, January 14, 2014 9:12 AM by Tim Rasmussen
Hello 
 
Just had our new carpet installed. We purchased from Lowes our Smartstrand Starfall 45 ounce carpet. Not the thickest smartstrand and not the Silk. Love the way it looks but after vacuuming one small area in a closet to test our carpet started to fray badly. My search for solutions brought me to this site. 
 
I don't have an issue with the the vacuum being hard to push. I'm just looking for a vacuum that will not damage the carpet but will clean thoroughly. Looks like the cheaper vacuums are the way everyone is leaning but do they clean well enough? Also are most issues with the heavier densities and the "Silk" vs standard Smartstrand? 
 
Is it best to get a vacuum with No Beater Bar or just an adjustable one? I would think one that sits high and only brushes the tops will still fray the carpet. which vacuum that is suction only or allows beater bar to be turned off offers enough suction to clean (not just lift the carpet up to look good)but not too much suction that can cause damage? any advice would be very helpful. Thank You 
 
Shawn
Posted @ Wednesday, January 15, 2014 10:57 AM by ShawnS
Also does anyone know of a good vacuum that has the following features and is not super expensive:suction control, beater bar on/off option, adjustable height?
Posted @ Wednesday, January 15, 2014 2:09 PM by ShawnS
Just ordered a http://click.inbox.bissell.com/?qs=050553c09b0a7274a085cad266d7d95616b67c8820e1f532a23e9414c7cf4da94e8a25fa98b74fe8c01bf60b5cda7fde after calling and talking with Bissell agent. I have Karastan by Mohawk and they guarantee it will work. Has 7 height adjustments and can return and they lay shipping if it doesn't work.
Posted @ Wednesday, January 15, 2014 3:00 PM by Kathy
Soft carpet is great but is a problem for most vacuum cleaners. We have a central vacuum system and found that most vacuum shops have a special power nozzle for "Soft" carpet made by Wessell Werk. It works great and can even be adapted to fit most of the major brand of portable vacuums.
Posted @ Thursday, January 16, 2014 10:55 PM by DJ Bruce
One can also look for central vacuum cleaner calgary for carpet cleaning.
Posted @ Monday, January 20, 2014 6:16 AM by Derek Conlan
We had the Mohawk Smart strand install throughout our home. We love the carpet, looks and feels fantastic. The only challenge was the vacuuming. We tried at least four vacuums, one on the recommended list, but not one would travel through the dense carpet. We were so frustrated. After reading this blog I thought I'd try the Oreck Magnesium RS. Well we are so happy to report IT WORKS!!!! We love the results. Great suction and a 7 year warranty. I would recommend you stop searching and start enjoying your gorgeous carpet. But the Oreck and relax.
Posted @ Monday, January 20, 2014 3:03 PM by Bethany
Well, I too have tried 3 different vacuums, the last one being the Dirt Devil that sounded so good! No luck, my husband wanted to throw it out after 10 minutes! I am ordering the Bissell Lift Off and hoping for success, we have the carpet in 3 rooms and a Dyson sitting in the garage, waiting on the yard sale! Wish me luck!
Posted @ Monday, January 20, 2014 8:00 PM by Coleen Rennz
After much deliberation I ordered the bissell lift off , oreck magnesium, and eureka 1051 from amazon. Will be trying them in next few days. I will report back.
Posted @ Monday, January 20, 2014 10:03 PM by Shawn S
I had Mohawk SmartStrand Silk installed in Oct '13. I am getting a HUGE workout with my Kenmore. I can barely push it and resort to laying it down flat to go forward and then bring the handle up to go back. I called my local vac store and he recommended a Riccar Vibrance. It's their "entry model" and retails for $299. He let me take it home to try it out and IT WORKS! It's really a dream to use. I think I'm going to buy one. My next option would be to purchase a Miele canister vac for $650. He says he no longer carries Oreck because they are super basic and tend to clog. Hope that helps!
Posted @ Wednesday, January 22, 2014 8:38 PM by jdm66
I have the smart strand silk, use the oreck rs works great hasn't clog and is light for stair not to basic
Posted @ Thursday, January 23, 2014 6:36 AM by julie
Great recommendations. Now, how to get my $500.00 back for my Dyson, and a Mohawk rebate of around $300.00 for a new vacuum cleaner? All retailers should have to read this blog as part of their training. This was touted as being a pet friendly carpet. What do they think that means? Perhaps EASY to keep WELL cleaned? And hopefully durable.
Posted @ Thursday, January 23, 2014 8:05 AM by Paul
I really wanted the Oreck Magnesium since it was recommended by customer service at Mohawk but it's over $500 and that's just too expensive for me.
Posted @ Thursday, January 23, 2014 11:58 AM by jdm48
We purchased Mohawk Smart Strand Silk Gentle Essence carpet from Harvey Norman Australia to carpet our home. We had problems with our existing vacuum cleaner and we accessed on the Internet the Mohawk Flooring Blog. We subsequently purchased a vacuum cleaner,($1,500), almost identical to the Hoover in the video about Premium Carpet Care. The vacuum cleaner we purchased had the height adjustment and the rotating bar facilities. We then became aware of all the problems Mohawk customers were having vacuuming their carpets; we were having the same problems with our new vacuum cleaner. We came across The Carpet and Rug Institute Technical Bulletin “Recommended Vacuum Cleaner for High Pile Carpet”. Quote: “Vacuum cleaners that have been found most suitable for maintaining high pile carpet are straight air appliances and do not have brush roller agitation. Specially designed floor tools for high pile carpets glide easily, have no brushes and do not have Velcro rub strips that can fray the carpet tips”. We then modified the floor tool of our old vacuum cleaner by removing the Velcro rub strips. We can now vacuum our Mohawk carpet without any problems using our old vacuum cleaner.
Posted @ Saturday, January 25, 2014 10:33 PM by John
Good to know that I am not crazy...would never have considered the need for a different vacuum cleaner for this carpet! That being said I've decided to bite the bullet and try the Meile S7, just ordered. I did not make that decision lightly but I really want something multifunctional and long term...I'll post an update when I get it and try it out. I am anxious because I am an obsessive vacuumer=daily and not being able to do so is well...
Posted @ Saturday, January 25, 2014 11:57 PM by Lmidori
This is a follow on to my post of 25 January 2014. The following post was made in Australia on 18 October 2013 and is related to the problem we experienced with vacuuming the Mohawk gentle essence carpet. Harvey Norman is one of the leading retailers of Flooring in Australia and market Mohawk Smartstrand exclusively. Godfreys is the largest vacuum cleaner retailer in the world. 
 
QUOTE 
“I had new carpet laid in my lounge room and dining room by Harvey Norman flooring a couple of weeks ago in September 2013. I am very disappointed with the carpet. It is made in the USA and is called Mohawk gentle essence carpet. It is an expensive carpet and is very soft and lovely to walk on, though it shows every footprint and looks messy if you don't rake it. It comes with a lifetime stain and soil warranty, a lifetime anti static warranty, a 25 year manufacturing defects warranty, and a 25 year abrasive wear warranty. This makes it look like a very good buy. The problem is you can't vacuum it. I have a Dyson vacuum cleaner and a Sabre vacuum cleaner and neither will move on this carpet. The carpet layer was still in the house when I tried to vacuum the carpet and he stated, "Oh you are going to have trouble vacuuming this carpet!" Harvey Norman neglected to inform us that there is a known vacuuming problem with these soft silk carpets. My husband took a cut off piece of the carpet to our local Godfreys vacuum store and was told that there had been a number of customers with the same problem. They tried every vacuum cleaner in the store and none moved on the carpet. The next day my husband went back to Harvey Norman and spoke to the flooring manager who sold us the carpet. His solution is that it is a vacuum cleaner problem and not a carpet problem. We don't agree. He offered us an expensive Bosch Zoo vacuum at a discounted price. How thoughtful of him! We have since contacted Dyson and they are going to send us a free vacuum head that will hopefully work on this type of carpet.” 
UNQUOTE 
Posted @ Sunday, January 26, 2014 3:39 AM by John
"We have since contacted Dyson and they are going to send us a free vacuum head that will hopefully work on this type of carpet.” I have the Dyson I have a almost new, Dyson DC39 animal that is useless. I called Dyson to ask if they made an attachment that would allow for height, suction adjustment. The answer was pretty much no. They did send me an attachment to try, which is the flat out tool. No go. This carpet was purchased for a pet, with hair, with dirty paws...I would NEVER have purchased this "pet friendly" carpet had I known you can't clean it properly. I'm sorry, but I will never by the adjustable height/low suction/no beater bar argument. Just how, in all Mohawks wisdom, is this carpet to get CLEANED when using those settings on a vacuum?
Posted @ Sunday, January 26, 2014 8:08 AM by Paul
Following up on a previous post: originally bought Smartstrand Intelligent Style texture. Could not vacuum and it looked crushed down and awful. It was beautiful to look at and touch as long as you don't walk on it or vacuum it. I accepted Mohawk's 60 day customer satisfaction exchange offer for a frieze style called Organic Luxury in the same color. That style supposedly would help minimize footprints. It just looks as awful as the 1st one and almost impossible to vacuum with my Hoover. Mohawk has not posted any of my 2 reviews and stated what I see is a characteristic of a cut pile style. I will never purchase another Smartstrand again. This was the biggest financial mistake in my life. If I would have known any of this I would have stayed with my 18 year old carpet or purchased a Nylon.
Posted @ Sunday, January 26, 2014 9:16 PM by SILVIA GUTTMANN
We purchased mohawk carpet and tried 2 dyson models, one would move forward, but not backwards and the other was the other way around. We tried a shark navigator delux from target and it wouldnt budge. I called oreck and while it doesnt have bells and whistles of hoses or pet tools it actually works. Before I left I purchased 2 more vaccumes being the skeptic u am. A dirt devil and a hoover pet rewind. Bringing 3 in I used the oreck first then the hoover. The hoover did woork but we have different style carpet in 4 bedrooms. I had to use the height adjustment all 4 time and it didn't work well on laminent/wood floors. The oreck mag ts easily transitioned to all surfaces and I recommended to buy that when buying plush carpet.
Posted @ Saturday, February 01, 2014 9:17 AM by Christina
Follow up from my post on 1/25/14. I have my Meile S7 and could not be happier! Great product, multifunctional and best of all it is great on my Smartstrand Silk carpet! Winner all the way around, for the record I love it more than my Dyson which I never thought I'd say!
Posted @ Wednesday, February 12, 2014 9:37 PM by Lmidori
Which Miele S7 did you purchase. Is it the upright S7260 for cats and dogs?
Posted @ Friday, February 14, 2014 2:22 AM by Linda
"Which Miele S7 did you purchase. Is it the upright S7260 for cats and dogs? 
Posted @ Friday, February 14, 2014 2:22 AM by Linda" 
 
Linda, 
I purchased the S7 Twist (S7210) from Bed Bath and Beyond - even though the 20% coupon excludes Miele the cashier let me use it anyways which was a very nice savings. 
 
If you research, they all have the same motor and suction - the 7280 Jazz adds an LED headlight (not worth the $$ to me), the S7260 has a certain allergen filter added to it etc. Aside from the headlights, you could always buy the 7210 Twist first and then add the filters later if you desire (there is a slot on the vacuum for the filter, you just order and put it in).  
 
Posted @ Friday, February 14, 2014 5:24 AM by Josh
@Linda, I purchased the model Josh recommended, perfectly pleased! I did not pay extra for the headlight as we'll, it wasn't important.
Posted @ Friday, February 14, 2014 6:21 AM by Lmidori
We had a brand new dyson DC25 and it would not budge on our newly installed smartstrand. Today we purchased a Hoover UH70935 WindTunnel 3 Pro Pet for $140 at sears. I am happy to report that this vacuum seems to work well after first use. Set at the highest adjustment level it pushes on the smartstrand silk with reasonable force and seems to clean it well. The pet attachment works really great and retractable cord and extension rods make it easier on our bad backs. All the other vacuums listed are either very expensive, require bags, or like the eureka do not have any extensions or accessories to prevent from a lot of bending. We were hoping for a light weight swivel vacuum with long pull out wand but none seem to provide the height adjustment necessary for soft thick smartstrand. This blog has been helpful in choosing a vacuum, even though I did not go with any of the recommended vacuums, I at least knew what to look for in the height adjustment. I'll report back if I have any problems with the Hoover, but for now it seems to be working well.
Posted @ Friday, February 14, 2014 3:52 PM by Dan P
Ok so I just tried all three of these units. Sorry for the delay in posting results. The Bissell Lift Off, Eureka 1051, and the Oreck Magnesium were the three units. By the way whoever posted that the Oreck was $500 that is not accurate..it's $299 on Amazon.  
 
Unfortunately all 3 fell short. For the record my statements are based on trying a variety of approaches on large left over carpet scraps left by the installers. 
 
As a reminder we purchased from Lowes our Smartstrand Starfall 45 ounce carpet. Not the most dense or highest pile compared to what many on this thread have. My issue was not that my old vacuum (Simplicity 6) was dragging like many have expressed. My issue was that any beater bar/brush roller was shredding/fraying my carpet into pure fuzz immediately. Imagine over time. 
 
The Mohawk care instructions online state that you need the brush to at least touch the tops of the of the carpet to create vibration helping the dirt rise to the top. I believe that could be true but honestly there is no way to perfect that "barely touching" concept because of who may be pushing the vac with what force etc. Not to mention if you turn on the vacuum and let it sit in place for 5 seconds without moving it shreds the carpet no matter what. No one can say that from time to time they don't stop in one place. Over time the brushes will destroy your carpet. Thus I conclude that a brush-roller is an absolute NO. In my opinion a vacuum with superb suction and no brush-roller is the way to go.  
 
The Oreck brush has a slow and fast speed which can help prevent damage as quickly and it's light weight but it too frayed the carpet. Other than that I really did not find the Oreck to be all that great in general. 
 
The Bissell Lift Off brush is so fast that one accidental flip of the brush roller on switch will destroy your carpet even at the highest setting. If I kept this unit i would cover the switch with some bright red tape as a precaution. It is nice to have the option to turn the roller off though. The hand brush/stair tool excited me at first because the roller was made of rubber flaps vs. bristles that would help prevent fray damage. That said the suction was week and when we attempted to vacuum with it the carpet pile stopped the roller from moving because it was such a week roller controlled only by the suction vs. a mechanical motor. 
 
The Eureka immediately turned me off. The power switch is a big cheap plastic clumsy lever on the back of the unit. When i lay the unit on it's back to look under the bottom or for any reason it engages the power. Thus if you want to flip to unit over for maintenance or investigation it must be unplugged. This brush too permanently damaged my carpet samples in 5 seconds flat sitting still. 
 
Back to a solution.... 
So the Bissell for me would be the clear winner of the three if i thought it was worthy at all. I found that removing the brush roller from my Simplicity matched and in some ways beat the Bissell. On hard wood and other tests the Simplicity demonstrated superior suction. Unfortunately it's got self adjusting height...a slight drawback. 
 
I found that using the Simplicity or the Bissell on a medium height was better for wood floors and suction. However setting the Bissell super low i believe got a deeper cleaning suction on carpet. That said when i set the Bissell that low to the carpet it ONLY cleans deep dust, dirt, and whatever is deeply imbedded. It would NOT however grab the small visibly obvious debris sitting on top of the carpet. This is because the vacuum was so low that it ran into debris and just pushed them around. The medium to high setting was best so that it could roll over top the carpet and debris to suck it up. Again though, the Simplicity outperformed the Bissell when it came to this. In the future when I find my ultimate solution I will use the adjustable height setting and set the height at medium to high for everyday vacuuming but i would set it super low occasionally to get a deep clean. But i would ensure i had a more powerful suction than the Bissell. 
 
REGARDING DRAG 
I think many on this thread feel drag is based on aggressive suction while sitting low. I experience significant drag AT FIRST when I set the Bissell low but because the transparent top shows the brush-roller i could see that even though the brush was turned off it was hanging up, turning, dragging on the carpet. After removing the roller like i did with my Simplicity the drag was no longer an issue regardless of height. Set lower it MIGHT drag slightly but nothing significant. 
 
Conclusion: 
For me the bottom line is that I want a unit that will throughly clean without damaging our new carpet. I believe that will be a unit with aggressive and perhaps variable suction control, that has adjustable height, and brush roller on/off control or detachability. Even better I plan to investigate units or replacement rollers with old school beater bars vs. bristle brushes which I believe over time will wear down any carpet.  
 
I will report back after I find a unit that fits that bill. 
 
For the record, while there were things I liked about the Bissell I found 7 other Bissell units on their website that have adjustable height, brush roller power control, and all of the other features for the most part that the Lift-Off has. So how we all got on this craze for the Lift Off being one of few regularly mentioned and only Bissell solutions i'm not quite sure. I plan to contact Bissell and see if they have a unit with better suction. 
 
Good Luck everyone! 
Posted @ Sunday, February 16, 2014 2:42 PM by Shawn S
My sister had a similar problem. She is a real Dyson fan and was actually heartbroken that her favorite Dyson vacuum would not work on her high pile carpeting. I was doing some research for her and happened to bump into this site. According to what I have found out by reading comments here and on other blogs the Oreck magnesium seems to be the best choice. I thought that I should share some other vacuums that would be ideal for these type of carpets that I read over at this blog here - http://primereviews.org/top-3-vacuums-long-pile-shag-carpet/
Posted @ Tuesday, March 04, 2014 11:34 AM by Greg
Had Smartstrand Prestigious Manner frieze installed and could not push my Dirt Devil at all and my e Hoover was very difficult to push. Based on the many reviews I bought Bissell 89Q9 that was "normal" to push, however when the brush is on it leaves parallel lines about 2 inches apart and just looks awful. When turning the brush off the vacuum is hard to push and does not clean well. When researching this I came across "cornrowing." Does anyone have any advise? 
If I would not have spend a small fortune on this "Top of the line" carpet I would just buy an old fashioned, well proven Nylon carpet.
Posted @ Sunday, March 09, 2014 2:05 PM by Silvia
I am so glad I found this blog having just installed a Mohawk frieze carpet. I am trying to use my Simplicity Canister but must disengage the power nozzle. This makes vacuuming easier but does not really clean the carpets. Now I too am searching for the proper vacuum and am not a happy consumer!
Posted @ Sunday, March 16, 2014 9:06 PM by Jenny Thurston
So what is the overall consensus here on which vacuum to purchase? It seems like the Miele S7 is the best for these carpets. Any thoughts on others before we buy a new vacuum to replace out Dyson. Thx.
Posted @ Friday, March 21, 2014 8:18 AM by Tony
the Simplicity Freedom is an upright vacuum made especially for frieze carpets...light weight(less than 8 pounds),has an additional wheel available that can be attached to the nozzle that lifts it above the carpet threads so there is very little resistance yet good cleaning function. It does not have any attachments but can be packaged with their Sport carry vac.It has a 30 ft.cord.only real downside is it is noisy. They are both on sale now.
Posted @ Friday, March 21, 2014 11:04 AM by jenny t
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